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Senior Product Support Engineer

Location: Huangpu District, China
Date Posted:
Category: Engineering

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About Meltwater

At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.

Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.

So, in a nutshell, that's Meltwater. We love working here, and we think you will too.


About The Role - Senior Product Support Engineer

Do you have a knack for diagnosing technical issues in web-based applications? Are you unafraid of learning new technologies? Do you want to work in a dynamic global organization, solving interesting, real-time problems? We are looking for motivated professionals to join our product support team. 



  • Work on a global team that supports a suite of media intelligence products used by tens of thousands of companies, world-wide.

  • Provide Customer Support for API features, functionality, and integration

  • Be comfortable using coding samples and snippets of code to communicate with developer clients.

  • Manage a pipeline of application requests and project activities.

  • Work with development teams, vendors, account managers, and end users to perform root cause analysis of problems and deliver effective solutions.

  • Document standards, processes and procedures relating to best practices, issues and resolutions.

Skills & Requirements

  • The ideal candidate will have excellent communication, problem solving and organizational skills. An individual who can work under pressure, communicate effectively and provide alternative solutions is likely to succeed.

  • 3-5 years of related working experience.

  • Knowledge of REST fundamentals is a must.

  • Frontend web development experience (React and Angular are a plus).

  • Backend development experience (Node.js and Python are a plus).

  • Database administration and SQL experience (MySql and MongoDB are a plus).

  • Excellent communication skills (must be fluent in Mandarin and English).

  • University degree (computing/engineering related)

The perks of working with us!

  • 20 paid holidays
  • Paid sick leave
  • Social Insurance 
  • Holiday benefits
  • Free drinks and snack in the office
  • Fun, ambitious and international working environment
  • Comprehensive learning and development opportunities eg. conference, skills development training, online training, expert sharing session, business cases sharing session
  • Company subsidized cultural events eg. team dinner, drinks, offsite events, health and wellness class in office, closing day celebration
  • And more…