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Resource Manager

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Location: Cape Town, South Africa
Date Posted:
Category: Professional Services & Support

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We are looking for a Resource Manager to join our Global Insights Services team! 

The Resource Manager position presents a unique opportunity for you to enhance your analytical and project management skills, elevate your client servicing capabilities, and expand your leadership experience. You'll do all this within a dynamic, rapidly growing organization that promotes empowerment and autonomy. In this role, you'll take charge of cultivating enduring partnerships with approved vendors, effectively overseeing vendor relations across the entire client lifecycle and serving clients ranging from small businesses to mid-market and Enterprise levels.

Meltwater’s Global Insights Services team focuses on media insights & analytics. We take responsibility for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.  Our core competency of high adaptability to clients’ requirements and fast turnarounds comes from the unique team of individuals composed of diverse insights & analytics skills. We always strive to break new ground, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity. 

Critical Job Responsibilities: 

  • Ensures all roles and levels are using and adhering to the same methods, tools, approaches, procedures, and standards. 

  • Assist users, technical staff, and management to determine and resolve issues associated with project implementation. 

  • Build strong relationships with key stakeholders across Professional Services and Enterprise teams. 

  • Evaluating current resource management programs and identifying ways to improve them. 

  • Managing current and new vendors and informing approved vendors of their responsibilities and obligations. 

  • Assigning available vendors (or resources) to projects in accordance with their skillsets, previous experience, and availability. 

  • Monitoring day-to-day project activities and corresponding resourcing. 

  • Ensuring regular reviews of the performance of approved vendors and contractors. 

  • Meeting with suitable vendors to assess their products, inquire about their services, and communicate any product or service-related concerns. 

  • Conducting research on available vendors to determine which vendors offer the best pricing and quality by product type. 

  • Continually monitoring sales trends to determine which products are more popular than others. 

  • Develop checklists and tracking tools to ensure adherence to data quality control standards.

  • Analyze data sets and review standards of reporting/project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner.  

  • Develop plans for projects in alignment with business objectives. Conceive templates, dashboards, and other visualization tools for specific projects. 

  • Generate reports and hold cadence meetings on project trends and margins. 

  • Solves a range of complex problems, and exercises judgments based on the analysis of multiple sources of information (e.g. oversight of data aggression, improvements to training and processes, etc.) 

  • Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients. 

  • Oversee efficiency of workflows - Proactively monitoring and reviewing workflows, identify potential workflow issues that require assessment & review with stakeholders. 

People Development & Management: 

  • Be a culture champion - assist to build and drive the overall culture and vision of the team by leading by example. 

  • Ensure constant close communication with the team to ensure any changes to deliverables are executed, delivered, and archived accordingly. 

  • Acts as a resource for colleagues with less experience. 

  • Identify challenges within the team, including workflow, welfare, and scheduling. Conduct peer-to-peer reviews to ensure the maintenance of quality. 

Requirements for the job: 

  • Minimum of 2 years of experience in an analytical, product/project management, and/or customer-facing role.

  • Bachelor’s degree or above. Preferably in communication/marketing / media-related major.

  • Relevant industry experience in media insights/reporting & analytics / traditional or social media/media agencies & public relations / digital marketing/marketing & communications.  Experience working with Enterprise clients. 

  • Experience working with vendors and/or 3rd party providers. 

  • Quality management  and excellent stakeholder management 

  • Computational thinking and problem-solving. 

  • Communication and digital literacy.

  • Excellent written and verbal communication. 

  • Excellent analytical, problem-solving, and organizational skills.

  • As well as experience and continued development in the following areas 

    • Strong negotiation, management, and decision-making skills. 

  • Hybrid role - 3 days in the office.