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Location: Miami, FL, United States
Category: Professional Services & Support
The Client Support Specialist (CSS) is a valuable asset within our Premium Support team, responsible for executing tasks that enhance the overall customer experience in the Premium Support portfolio. This role involves working closely with the Program Manager (PSPM) to activate the necessary Premium Support resources and leading operational activities alongside colleagues in the various Pillars to fulfill customer requirements and address client issues effectively. The CSS plays a pivotal role in collaborating with Sales and other key stakeholders to ensure the activation, implementation, and run-phase of Premium Support services.
Client Portfolio Management:
Activation of Support Resources:
Reactive Requests Management:
Complex Client Requirements:
Operational Task Support:
Monitoring and Reporting:
The Client Support Specialist is a critical role in ensuring the success of our Enterprise Premium Support clients, contributing to their satisfaction, and promoting continuous improvement in our support services. This position requires a deep understanding of the Meltwater platform, strong analytical skills, and the ability to collaborate effectively with various teams to address client needs and challenges.
Pay & Benefits