Premium Support Specialist - Finnish Speaking
Location: Helsinki, Finland, Finland
Date Posted:
Category: Professional Services & Support
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Description
What We’re Looking For:
As a Premium Support Specialist, you will play a pivotal role in delivering value to our most engaged customers in our Premium Support portfolio. This role blends customer engagement with hands-on delivery and support operations — helping customers get the most from our solutions while ensuring a smooth, high-quality service experience.
You’ll work across a diverse set of accounts and partner closely with Customer Success, Managed Services, and Support teams to drive outcomes, answer tickets, and support key service workflows.
Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.
Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.
What You’ll Do:
- Deliver high-quality support and service experiences for customers through the Premium CoE framework.
- Respond to customer inquiries and service tickets, ensuring timely resolution and clear communication.
- Contribute to the execution of Premium CoE workflows, including recurring tasks, tickets and service delivery initiatives.
- Collaborate cross-functionally with Customer Success Managers, Technical teams, and Managed Services to ensure consistency and continuity in customer interactions.
- Engage with customers via multiple channels (email, ticketing, scheduled sessions) to support their journey and maximize platform adoption.
What You’ll Bring:
- Bachelor’s degree or higher in any field, accompanied by a minimum of 2 years' experience in customer-facing roles such as Customer Success, Technical Support, or Managed Services.
- Experience supporting enterprise SaaS or technical products.
- Familiarity with Managed Services models or high-touch support environments.
- Regional knowledge or experience supporting customers in EMEA and APAC is a plus.
- Strong analytical skills enabling effective problem-solving in business contexts
- Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
- Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
- Experience with large-scale enterprise implementations, understanding associated challenges and requirements
- Proficient in Boolean logic and data structuring methodologies
- Excellent written and verbal communication skills in Finnish and English.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy 30 days of annual paid time off plus an additional day off on your birthday!
- Access comprehensive health and pension benefits through Mehiläinen, providing you with a holistic approach to well-being and financial security.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: Mikonkatu 15A, 00100 Helsinki
When You'll Join: July 2025
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around
the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along
the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across
25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
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